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Cheops passes "Q for Customer Satisfaction" audit with flying colours.
Edegem, 14 May 2007
A company only performs at its best when its customers are happy, Cheops is no exception to this. The outstanding score that Cheops obtained in the 'Q for Customer Satisfaction' audit of Management Information demonstrates that the company is on the right track.
Cheops was screened through and through with a positive result both from the view of customer perception (ClientScan) and in the perspective from the internal business processes (ProcessScan).
The audit concentrated on the following aspects:
- Preparation
- Implementation
- Project management
- Reporting and tools
- Consultants
- Aftercare
- Relationship management
- Administration and logistics
- Value for money
Cheops scored more than 80% in each of these sections. In concrete terms that means the Cheops' customers are happy to very happy and that the processes that have an impact on the services, satisfy the standards in force. Quality and customer satisfaction are therefore in constant focus and form an essential part of Cheops' management style. Organising frequent customer surveys has always proved its point and it is partly because of this that Cheops succeeded so successfully in this audit.
