COMPANY

Cheops Technology migrates to WebEx in offering Remote Support.

Cheops Technology has been offering its clients Remote Support for many a year and a day. Because of the strong growth of the company the necessity of migrating to a tool that is capable of accommodating the growth of Cheops, with loads more and still better technical facilities, became very clear.

Cheops recognised that the potential of the WebEx Support Center answered these criteria. The Service Desk is not only capable of co-viewing the screen or PC and taking over the applications remotely at the customer's request, our employees are also be able to implement all possible procedures in order to keep the client's systems operational.

Some advantages:

• One employee will be capable of managing several sessions and can therefore serve several clients simultaneously;
• Every session can be recorded;
• WebEx can be linked to just about any ERP package;
• Our employees will have many more tools at their disposal, including Marking tools, a Chat application, Integrated Video capacity, Remote Printing, File Transfer, and so on;
• The WebEx tool is entirely compatible with Windows Vista and Macintosh;
•  ...

Cheops will be able to assure its customers of the best continuous service provision with this tool!