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Optimization Service Center
Edegem, 27 December 2010
Cheops’ top priority is quality. Our mission is to provide your business with optimum support by delivering top-quality IT services. To be able to provide you with even better service, we have opted to innovatively improve the manner in which our Service Center and Project Team operate.
The application platform streamlining the entire process behind your installation request or incident report goes live on 1 January 2011. You will be then able to submit your application or report your incident in 3 ways:
• by telephone at 03 320 82 38
• by e-mail via servicedesk@cheops.be
• directly via the Customer Portal (http://serviceportal.cheops.be)
The Customer Portal is the most efficient method to request an installation or report an incident. You will receive a new login and password for this Customer Portal during the next few days.
After a concise summary of your request or incident report the Cheops Service Center will contact you for more details so that a solution can be developed efficiently and within the scope of the arrangements for which you opted in your Service Level Agreement (SLA).
You will be informed of the finalization and requested to provide us with feedback regarding the proposed solution, quality and speed of this intervention.
Furthermore, we would like to update you on the extension of our SLAs. In future you will also be able to choose for a Bronze SLA, in addition to the current Gold and Silver SLAs. This allows us to assure you of even more bespoke service provision.
We are convinced that this innovative approach will enable Cheops to provide even better IT services. Your Account Manager will gladly provide you with any further information and/or explanation you may require.
