A company only performs at its best when its customers are happy, Cheops is no exception to this. The outstanding score that Cheops obtained in the "Q for Client Satisfaction" audit by Management Information demonstrates that the company is on the right track.
Cheops was screened in May 2007 with a positive result from the point of view of customer perception (ClientScan).
The audit thoroughly screens the entire value chain:
- Preparation
- Implementation
- Project management
- Reporting and tools
- Consultants
- Aftercare
- Relationship management
- Administration and logistics
- Value for money
Cheops scored more than 80% in each of these sections. In concrete terms this means that Cheops' customers are satisfied to very satisfied and that the processes that have an impact on our services comply with the standards in force.
Some quotations from the report: "business knowledge, helpfulness, speed and creativity are characteristics which clients attribute to Cheops employees. Customers also expressed their satisfaction about the quality of the solutions provided. It is easy to make agreements with Cheops and they fulfil their promises.".
Quality and customer satisfaction are therefore in constant focus and form an essential part of Cheops' management style, which is why we regularly organise an in-depth satisfaction survey.
