In my role I am in charge of the daily coordination, management and optimization of our Managed Services and ServiceDesk department. These teams consist of Level 1, 2 and 3 engineers who handle proactive and reactive incidents for our customers. As part of this close-knit team I support my colleagues with advice and assistance and I handle technical escalations for our customers, with the aim of providing an excellent customer experience.
Why did you choose Cheops?
In 2011 I got to know Cheops via a friend who had already worked with the company. So I had already formed an initial positive idea from the outset. At the time I had the choice of going to work for various companies and so it was a very conscious choice to opt for Cheops. I also went with my gut feel: I felt welcomed at Cheops. It was that ‘family’ feeling that won me over back then.
What do you find exciting about your job at Cheops?
At Cheops you experience an environment with all sorts of different customers who are totally unique. The job is never dull. Because you always have to be up to the mark with the technology we offer our customers, your learning curve is a good deal steeper and faster.
Team spirit is also an important element for me. At Cheops you can always go to your colleagues with questions about a particular challenge you have to deal with.
Why would anyone want to come and work at Cheops?
At Cheops you can get ahead, if you want to. If you fancy a challenge and want to learn a lot in a short space of time, then you’ve come to the right place here. Cheops is very dynamic and is growing strongly – healthily, too. You are literally sitting in the front row when it comes to ICT and new technologies…